Terms & Conditions

These General Terms and Conditions of Sale apply exclusively to the presentation, offer, submission, and acceptance of purchase orders for products available on www.intimodiruvo.com.
To make purchases through our website, the following conditions must be met:

• Be at least 18 years old.

• Possess a valid personal email address.

• Have the legal capacity to enter into binding contracts.

• Hold a valid credit or debit card for payment authorization, or a bank account to make a bank transfer.

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Art. 1 – GENERAL PROVISIONS

By browsing this area, the user accesses Intimo di Ruvo, available at www.intimodiruvo.com.
Browsing and submitting a purchase order on this website implies acceptance of these Terms and of the Data Protection Policies stated herein.

These General Terms and Conditions of Sale apply to the sale of goods and provision of services exclusively for purchases made on this website, in accordance with Italian Consumer Code (Legislative Decree No. 206/05, as amended by Legislative Decree No. 21/14 and Legislative Decree No. 70/03).

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Seller Information:
Individual Company of Gabriele Di Ruvo
Registered Office: Viale Istria 33, 76123 Andria (BT), Italy
Tax ID: DRVGRL03R07A285K
VAT: 08803590721
Economic and Administrative Index: BA–653105

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Before accessing the products and services provided by the site, users are required to read these General Terms and Conditions of Sale, which are considered fully accepted upon purchase.
Users are encouraged to download and print a copy of the order form and these Terms. Intimo di Ruvo reserves the right to modify them at any time, without prior notice.

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Art. 2 – PURPOSE

These Terms regulate the offer, submission, and acceptance of purchase orders for goods and services on this site.
They do not govern the sale of goods or provision of services by third parties that may appear on the site through links or banners.
Before making purchases from such third parties, users are advised to review their respective terms of sale.

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Art. 3 – CONCLUSION OF CONTRACT

To complete a purchase, the user must fill out and submit the electronic order form by following the on-screen instructions.
The form includes references to these Terms, details of each product or service, images, prices, available payment methods, delivery options, shipping costs, and return rights.

The seller is not responsible for any discrepancies between product images and the actual products due to technical reasons, as the images are for illustrative purposes only.
Before finalizing the order, users must confirm they have read and accepted these Terms, including the Right of Withdrawal and Privacy Policy.

The contract is concluded when the seller receives the correctly completed form and confirms the order.
The buyer is required to pay the total price once the online order submission procedure is complete, by clicking the “Purchase” button.
Once the contract is concluded, the seller processes the order for fulfillment.

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Art. 4 – REGISTERED USERS

When registering, users agree to follow the instructions on the website and provide accurate personal information.
After registration, a confirmation email will be sent to the user’s provided address, which must be confirmed within two (2) days.
Failure to confirm within this timeframe releases Intimo di Ruvo from any obligation towards the user.

Users must promptly inform the seller of any changes to their data.
If inaccurate or incomplete information is provided, Intimo di Ruvo may suspend or refuse services until the issue is resolved.

Upon initial registration, users receive a username and password, which constitute the sole system for validating access.
All actions performed through such access are considered made by the user and are binding.
Users must keep their login credentials confidential and not share them with third parties.

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Art. 5 – PRODUCT AVAILABILITY

Product availability refers to the stock level at the time of the order.
Since multiple users may be purchasing simultaneously, availability is indicative only.
Even after sending an order confirmation email, partial or total unavailability may occur.
In such cases, unavailable items will be removed from the order and the user notified via email.
If the user cancels the order, Intimo di Ruvo will refund the amount paid within 30 days of receiving notice of withdrawal.

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Art. 6 – PRODUCTS OFFERED

Intimo di Ruvo sells clothing and underwear for women, men, and children, as well as home linens and accessories.

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Art. 7 – PRICES AND PAYMENTH METHODS

Product and service prices are those displayed on the site unless an obvious error occurs.
If an error is found, Intimo di Ruvo will promptly notify the buyer, who may confirm the order at the correct price or cancel it.
Prices include VAT but exclude shipping costs.
Prices may change at any time, but such changes will not affect confirmed orders.

Accepted payment methods:
PayPal – Bank Transfer – Credit Cards – Prepaid Cards

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Art. 8 – DELIVERY

Deliveries are available throughout Italy and will be made to the address provided by the buyer during checkout.
Delivery is normally within the timeframe shown at checkout, or within 15 working days, and no later than 30 days from order confirmation.

If delivery cannot be completed, the order will be stored at the courier’s depot, and the buyer will be informed to arrange a new delivery.
If delivery remains unsuccessful for reasons not attributable to the seller within 30 days, the contract will be considered terminated, and all payments (excluding additional shipping methods chosen by the buyer) will be refunded within 30 days.

Shipping costs are charged to the buyer and clearly shown at checkout.
Digital services will be delivered within 10 days, and in any case no later than 30 days after purchase.

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Art. 9 – TRANSFER OF RISK

The risk passes to the buyer upon delivery of the products.
Ownership transfers once full payment has been received, including shipping costs.

Art. 10 – Warranty and Conformity

Intimo di Ruvo is liable for any product defect, including non-conformity with the order, under Italian law.
The warranty is valid for 24 months from delivery and applies if the buyer reports the defect within 2 months of discovery and correctly completes the online return form.

In the event of non-conformity, the consumer is entitled to free repair or replacement, an appropriate price reduction, or contract termination with a refund.
All return shipping costs for defective products are borne by the seller.

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Art. 11 – RIGHT OF WITHDRAWAL

According to current legislation, the buyer may withdraw from the purchase within 14 days from the date of product receipt, without penalties or justification.
For multiple-item orders delivered separately, the 14-day period begins from the receipt of the last item.

To exercise this right, the buyer must notify Intimo di Ruvo via an explicit written declaration sent by registered mail to:

Intimo di Ruvo – Viale Istria 33, 76123 Andria (BT), Italy

Goods must be returned intact, in their original packaging, complete with all parts and related tax documents.
After verifying compliance, the seller will issue a refund within 60 days, including any shipping costs.

Refunds will be made using the same payment method used for the original transaction.
If payment was made by bank transfer, the buyer must provide their IBAN, SWIFT, and BIC codes for reimbursement.
Return shipping costs are borne by the consumer.

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Art. 12 – DATA PROCESSING

Buyer data is processed in compliance with privacy regulations as outlined in the site’s Privacy Policy, pursuant to Legislative Decree 196/2003 and EU Regulation 2016/679 (GDPR).

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Art. 13 – SEVERABILITY CLAUSE

If any provision of these Terms is found to be invalid for any reason, the remaining provisions shall remain fully effective.

 

Art. 14 – CONTACTS

For any inquiries, users may contact us via:
Email: info@intimodiruvo.com
Phone: +39 0883 594225
Mail: Intimo di Ruvo – Viale Istria 33, 76123 Andria (BT), Italy

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Art. 15 – Applicable Law and Jurisdiction

These Terms are governed by Italian law.
Any disputes arising from the interpretation or execution of these Terms shall be subject to the exclusive jurisdiction of the Italian courts.
For consumers, jurisdiction lies with the court of their place of residence or domicile, in accordance with applicable law.